Monday, February 1, 2021
Saudization of Remote Customer Service jobs, Human Resources Minister issues a Decision
The Minister of Human Resources and Social Development in Saudi Arabia, Eng. Ahmed bin Sulaiman Al-Rajhi, issued a ministerial decision to restricting the professions and jobs of working "remote customer service" to Saudi nationals, whether through direct or indirect contracting.
According to what was stated in the ministerial decision, it also includes work contracts or outsourcing services under which employers are responsible to provide remote work. Trending : 3 Million people vaccinated with Corona vaccine in Gulf
- This decision came in cooperation with the Ministry of Communications and Information Technology, which contributed to supporting and limiting companies operating in the private sector that benefit from the decision.
- The decision targets all professions and jobs offered in remote customer service call centers, whether by phone, email, chat, social media, direct interaction and others.
- This decision aims to create more job opportunities for Saudi citizens, help them improve their income level, and contribute to supporting the Saudi economy and gross domestic product, in line with the Kingdom's 2030 vision.
- The Ministry, in cooperation with the Human Resources Development Fund (Hadaf), will offer several training and support programs for customer service professions. The fund offers several training programs through training and support channels and the Saudi Human Resources Portal. Recommend : Jawazat reveals the ban period on failing to return to Saudi Arabia on Exit Re-Entry visa
