Wednesday, July 8, 2020
Procedure to Complain to Telecom service provider online using CITC
The Communications and Information Technology Commission (CITC) offers a unique online method for submitting complaints to your telecom service providers without the need to visit their offices, using only the CITC portal. You can complain to any of the Saudi telecoms, like STC, Mobily, Zain, Go, Bayanat Al Oula, Integrated Telecom, Virgin, Lebara, etc. The telecom operators have to solve your complaint within 15 days. Trending: Check sims on your iqama
To add a complaint with your telecom operator:
1. Visit CITC portal by following this link
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| Report Unknown Sims to Telecom Operators online Via CITC |
2. Click on "Submit Complaint". After that, choose either "Person" or "Business"; if you are an individual, you can select "Person." Similar: Free sim at Saudi airports
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| Report Unknown Sims to Telecom Operators online Via CITC |
- On the next page, You can log in to NIC with your iqama number. If you do not have one, You can register one by entering your iqama number and expiry date.
- On the next page, Verify your mobile number with the OTP sent. Recommend: No more unlimited plans on sim cards
- On the next page, You will see all numbers on your iqama. You can click on 'Submit Complaint' next to the number that is not yours.
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| Report Unknown Sims to Telecom Operators online Via CITC |
- On the next page, Verify your mobile number with the OTP sent. Recommend: No more unlimited plans on sim cards
- On the next page, You will see all numbers on your iqama. You can click on 'Submit Complaint' next to the number that is not yours.
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| Report Unknown Sims to Telecom Operators online Via CITC |
- It will redirect you to the next page where you need to select some details like service type ('voice' or 'internet') and then complaint type 'Financial objections,' 'canceling number,' 'bad service,' 'not activating the service or applying its benefits, Number or service added without request, Transfer number '.
In the 'Details' section, you can explain your issue or the reason for your complaint. Additionally, you need to attach a copy of your iqama picture that is less than 40 MB in size. Then click on 'Send to Service Provider.' Related: Sim's limit on Saudi Expat
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| Report Unknown Sims to Telecom Operators online Via CITC |
- You can also track the complaints by entering 'Complaint Number' and 'ID Number.' See Also: Check Balance in STC sawa
- If your complaint did not resolve in 15 days, You can "Escalate Complaint" to the CITC.
