PROCEDURE TO COMPLAINT WITH TELECOM SERVICE PROVIDER ONLINE USING CITC

Communications and Information Technology(CITC) provides you a unique online way for submitting complaints to your telecom service providers with out visiting their office just through the CITC portal. You can complaint with any of the Saudi telecom like STC, Mobily, Zain, Go, Bayanat Al Oula, Integrated Telecom, Virgin, Lebara, etc. The telecom operators have to solve your complaint with in 15 days. Trending : Check sims on your iqama






To add complaint with your telecom operator :

1. Visit CITC portal by following this link

COMPLAINT TO YOUR TELECOM OPERATOR ONLINE

2. Click on "Add Complaint" then "Submit Complaint", After that Choose your 'Complaint type' and 'service provider' from the available options. Similar : Free sim at Saudi airports

ADD COMPLAINT WITH TELECOM OPERATOR USING CITC

- Financial Objections
- Service canceled without request
- Canceling service not done
- Bad Service
- Service not done
- Services added without request
- Expose of confidentail information
- Transfer number
- Invoice detail not sent
- Addition to sema records wrongfully
- Spam
- Electromagnetic complaint




- If their is unknown sim on your name or your balance is deducting by any of the service then you can choose "Services added without request". Related : Sim's limit on Saudi Expat

3. It will take you to another page where you need to enter your details like Identity, Service number, complaint type, and complaint details, attach screenshot If you have any.



4. Enter the image code, and click "Send to service provider" at the top of the form. Recommend : No more unlimited plans on sim cards

CITC COMPLAINT FORM TO TELECOM OPERATOR

- You can also track the complaints by entering 'Complaint Number' and 'ID Number'. See Also : Check Balance in STC sawa

- If your complaint did not resolve in 15 days, You can "Escalate Complaint" to the CITC.





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